E-learning: A Knowledge Management Strategy

Manuel Rivera
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Bogotá, Colombia

Knowledge management is one of SNC-Lavalin‘s corporate strategy objectives . In turn, SNC-Lavalin, Colombia focuses much of their efforts on e-learning as they value the benefits it offers – broad reach, increased flexibility and lower cost, to name a few. The following is based on our interview with Rafael Ordoñez, Quality Manager at SNC-Lavalin, Colombia.

SNC-Lavalin, Colombia’s e-learning efforts were conceived to optimize the training process by offering a functional and user-friendly platform that would reach employees across all departments and geographical areas.  Based on this need, the company engaged Moodlerooms (formerly Nivel Siete) to guide them on the graphic implementation and optimization of the Moodle platform in order to maximize the effectiveness of their delivery of courses, content, assessments, etc.

Of recent,  SNC-Lavalin, Colombia’s focus has been on building and delivering an e-learning training program on AutoPLANT – an engineering design software used for projects in the oil and gas sector. This AutoPLANT training program is comprised of 12 courses, each one of them comprising 4 to 5 modules. It was designed for engineering employees to learn to use this software so they can do their jobs more effectively.

Prior to the adoption of e-learning, SNC-Lavalin, Colombia depended on face-to-face training which incurred high costs in terms of time and logistics, as each training required physically gathering employees together. Furthermore, the company lacked a course repository that could be used as reference by employees.

With the e-learning project implementation, SNC-Lavalin, Colombia has realized numerous benefits: employees no longer need to travel for training which lessens cost and time, they can reach employees regardless of their location and employees have access to the content for the course as well as for reference later on. The result – more employees are acquiring the training critical to their professional development and critical to the increased effectiveness of the company.

Employee response to e-learning has been a testament to their success. María del Carmen Ramírez, Process Area Planner, affirmed, “In my opinion, e-learning is great; the Autoplant course has been very specific – it teaches the step-by-step process in a very detailed way. I can study at my own pace, making this platform an excellent tool.” Catalina León, Process Engineer, stated, “The fact that course materials can be queried as a reference – anytime and anywhere – and that feedback is received – it is amazing”. Cristian Grillo, Piping Specialist Engineer, shared: “My e-learning experience has strengthened the quality of my education and increases my discipline. I think this is a great initiative for the company as it expedites and optimizes time and work.”

While there are numerous benefits to e-learning as depicted above, it should be noted that e-learning is an ongoing process. SNC-Lavalin, Colombia works with Moodlerooms to ensure Moodle is continuously upgraded and they are always looking for ways to better design, present and communicate the content in order to achieve improved learner outcomes.

Given their success with this AutoPLANT training program, SNC-Lavalin, Colombia is seen within SNC-Lavalin as a true pioneer.  SNC-Lavalin is now considering translating the course into English to extend coverage to other company offices.


* SNC-Lavalin is one of the leading engineering and construction groups in the world and a major player in the ownership of infrastructure. Founded in 1911, SNC-Lavalin, headquartered in Canada, has offices in 50  countries and does business in nearly 100 countries.



* Rafael Ordoñez – Quality Manager, SNC-Lavalin Colombia.


* Victoria Holguín.

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