Moving Forward with ELearning
Today, companies understand that managing human talent increases their productivity levels. Personnel, who are being properly motivated, well-trained and informed, will help sustain the momentum of any business. Sharp is one of them.
The Business Solutions Company of Sharp Corporation, whose main products are Office Solutions (Multi-Function Devices -MFD) and Visual Solutions (Interactive White Boards and Professional Display Panels) kept expanding its operations, specifically in Asia Pacific and the Middle East.
It is with this reason that the regional organization, Business Solution Centre – Asia, decided to give the business an additional boost, by focusing on the area of human capital development. They started to look at incorporating E-learning tools with the purpose of disseminating business critical information, training employee’s skills to improve the quality of customer service that meets customer’s expectations and improving its brand value in the region.
It was precisely with a view to guaranteeing that its growing customer’s expectations would be satisfied, that Sharp came up with the initiative of introducing online training programs, so that its technical and commercial staff could fine-tune their knowledge, boost their skills, and thus become the best representatives of the brand.
However, like many initiatives, this comes with a few challenges
The biggest challenge was how to reach the thousands of its employees covering the Asia Pacific and the Middle East — not all of whom speak English. Another challenge was how could they get people from different cultures to connect to the same knowledge inherent to the Business Solution Company products? And — How do you measure the competence of these participants and be certain that they acquired the skills expected of them?
Easy: via Moodlerooms. This learning management system covers everything at once: practicality, closeness, ease of understanding, timelessness and, above all, collectivity. This online tool is one of the few tools that transcends time and distance. And Sharp knows that!
When the organization started creating content, they prioritised a clear purpose of reaching as many employees as quickly as possible, through information blocks that could also be used to corroborate previously acquired knowledge and, at the same time, do practical exercises. According to Raul Pastorfide – Assistant Manager for Marketing, Business Solutions Centre- Asia, whose team handles E-Learning content ”The E-Learning Site is run pretty much like a school. These courses are offered every 15 days to all registered members. All participants are encouraged to complete the said course and examinations on those stipulated dates. This process has created a sense of urgency and importance”
For the moment, they have started out with Technical Training for Office Solutions, which comprises of Multifunction Devices (MFP’s) targeting their service engineers. They are now in the process of expanding their academic portfolio to include courses for Sales. Very soon, they will start the development of courses that will cater to the needs of the Visual Solutions, which comprises of Interactive White Boards and Professional Display Panels.
At the moment, all courses are written and administered in English. But there are plans to expand it into languages that support the region.
Moodlerooms is a learning management system that covers everything at once: practicality, closeness, ease of understanding, timelessness and, above all, collectivity.
So far, the response has been extremely positive. Among the immediate positive effects are that employees who have undergone the courses have become more confident in themselves and in their abilities, which is fundamental to achieving any company objective. Interaction with customers has been more formal and informed and this is clearly reflected in results of their service calls. Lastly, they are able to steadily meet customer expectations — all essential in sustaining the growth of the Business Solutions Company in the region.
Sharp Corporate Overview
At Sharp Corporation – a company known worldwide for its unique one-of-a-kind electronic products and solutions, our challenge is to create a balance between work time and personal time, with products that can benefit people’s lives at work, at home, and everywhere in between.
While Sharp Consumer Electronics can enhance your enjoyment, add to your comfort and open new perspectives — Sharp Business Products can boost your office productivity at the same time reducing operating costs.
Sharp products are designed to help individuals, families, and corporate teams connect effortlessly, communicate clearly, and unleash creativity like never before. Furthermore, Sharp is dedicated to improving people’s lives through the use of advanced technology and a commitment to innovation, quality, value, and design.
Sharp Business Creed
Sharp Corporation is dedicated to two principal ideals: “Sincerity and Creativity”. By committing ourselves to these ideals, we can derive genuine satisfaction from our work, while making a meaningful contribution to society.
“Make products that others want to imitate”
Sharp’s founder Tokuji Hayakawa, coined this phrase to embody the management concept at Sharp. In 1912, he invented the snap belt buckle and three years later brought the Ever-Sharp mechanical pencil to the market. Since then and for over 100 Years, Sharp has been on the cutting edge of technology, consistently innovating new appliances, industrial equipment and office solutions, thus changing the lives of people around the world.
Sharp Business Philosophy
We do not seek merely to expand our business volume. Rather, we are dedicated to the use of our unique, innovative technology to contribute to the culture, benefits and welfare of people throughout the world. It is the intention of our corporation to grow hand-in-hand with our employees, encouraging and aiding them to reach their full potential and improve their standard of living. Our future prosperity is directly linked to the prosperity of our customers, dealers and shareholders… indeed, the entire Sharp family.
• For more corporate information visit: http://www.sharp-world.com/
• For more information about Sharp Office Solutions in Asia visit: https://www.sharpsolution.asia/
* Raul Pastorfide – Assistant Manager for Marketing, Business Solutions Centre – Asia.
* AFP Fyrol Anwar.